Refund Policy

Last updated: November 5, 2026

Custom-made items

Every keepsake is made to your own design, so we cannot accept returns or exchanges for reasons other than a quality problem, for example a change of mind or a wrong size chosen at ordering.

Damaged or wrong items

If your item arrives damaged, or it was not made as ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. After we review the photos we will remake the item or give you a refund.

Before production starts

If you want to cancel, contact us as soon as possible. If production has not started yet, we will cancel the order and refund your payment.

How refunds are paid

Refunds go back to the original payment method through PayPal.

Contact

See Contact.

定制商品非质量问题不退换。收到时损坏或做错，请在收货 7 天内带订单号和照片联系我们，我们会补做或退款。